Shipping Policy
Last updated: October 19, 2026
This Shipping Policy explains where Fifth Avenue Labs ships, how quickly orders leave our New York facility, and what happens if something goes wrong in transit.
1. Where We Ship
We currently ship within the United States only. We do not ship internationally.
2. Order Processing
Orders placed before 2:00 PM ET on a business day (Monday–Friday, excluding U.S. holidays) ship the same business day. Orders placed after 2:00 PM ET, or on weekends and holidays, ship the next business day.
First-time orders may be held briefly for a quick verification step. If we need anything from you, we will email you right away, and your order ships as soon as it is confirmed.
3. Shipping Methods and Rates
- Standard: 3–5 business days, $9.99. Free on orders over $200.
- Expedited: 1–2 business days, $35.00.
Delivery times are carrier estimates and begin once your order ships.
4. Tracking
Every order includes tracking. Your tracking number is emailed to you as soon as your order ships.
5. Address Accuracy
Please double-check your shipping address at checkout. Orders can be changed or cancelled within 1 hour of placement by emailing info@fifthavenuelabs.com. We are not responsible for orders delivered to an incorrect address entered at checkout.
6. Damaged, Contaminated or Mis-Shipped Orders
If your order arrives damaged, contaminated, or with the wrong item, email info@fifthavenuelabs.com with your order number and photos. We will ship a free replacement at no charge. See our Refund Policy for details.
7. Lost or Delayed Packages
If tracking shows no movement for several business days, or your package shows delivered but has not arrived, contact us and we will open a claim with the carrier and keep you updated until it is resolved.
8. Contact Us
Questions about shipping? Email info@fifthavenuelabs.com. We usually reply within 4 business hours, and never later than 1 business day.